Frequently asked questions
Quick answers about quotes, work, payments and warranty. Can't find yours? Just ask us on WhatsApp.
Quotes & prices
Is the quote free?
Yes, assessment and written quote are free and without obligation in our regular service areas.
Can you quote from photos?
For simple jobs, often yes. For renovations and leaks we need to visit and measure.
Do your prices include materials?
The quote states clearly what's included: labour, materials, disposal and VAT.
Is there a minimum charge?
Yes, a minimum visit charge applies to small repairs. Grouping jobs gives better value.
The work
Are your technicians licensed?
Regulated work (electrical, plumbing, gas-related AC work) is done by licensed professionals, with certificates where required.
Do you clean up afterwards?
Always. We protect floors and furniture and remove debris and packaging.
Can you work in occupied homes?
Yes. We plan noisy and dusty work to minimise disruption and keep work areas separated.
Do you handle permits?
We tell you when a permit is needed and coordinate with a licensed engineer or architect for the application.
Payments & warranty
How do I pay?
Bank transfer, card or cash with receipt. Projects are paid in stages tied to completed work.
Do you give a warranty?
Yes, a written warranty on workmanship (minimum 6 months), plus manufacturer warranties on supplied products.
Do you issue invoices?
Yes, VAT invoices for every job.
Owners & landlords
I live abroad. Can you still help?
Yes. We can hold keys, attend on your behalf and send photo and video reports.
Can you work with my tenants directly?
Yes. We arrange access with tenants and report to you after each visit.
Do you also manage properties?
Yes, through our property management service at inonda.site.
Free quote
Tell us about your property
Describe the job, add photos on WhatsApp, and we'll come back with next steps, usually the same working day.